Help/Customer Service - Country Bank- Made To Make A Difference

CUSTOMER SERVICE

LOCAL SERVICE IS JUST A CLICK AWAY

FIND A COUNTRY BANK LOCATION NEAR YOU

Work with a local team of banking experts at any of our Massachusetts locations. Find an ATM, ITM, or banking center convenient for you.

LOCATE NEAREST BANKING CENTER

DON’T BE A STRANGER

SEND US A SECURE MESSAGE

Contact us if you or a loved one suspect fraud

FRAUD RESOURCES

Please remember, Country Bank will never call, text or email you to ask for your Personal Identification Number (PIN), online banking credentials, debit card number or to confirm a payment. If you receive a suspicious request from someone claiming to be from the bank, do not share any information. Hang up and call our Customer Care Center directly so we can help!

Report Fraud

Is something wrong?

Debit Card Dispute FAQs

How do I file a debit card dispute?
Only posted transactions may be disputed. During normal business hours:
  • Call our Customer Care Center at 800-322-8233,
  • Visit one of our Banking Center locations, or
  • Send us a ‘Secure Message’ through your online banking profile
After normal business hours, please notify our Debit Card Dispute partner (around-the-clock service) at 866-279-1399.
What is a pending transaction?

A pending transaction occurs when you initiate a purchase, but the merchant has not yet finalized the transaction.

Pending transactions vs. posted transactions: What’s the difference?

The primary difference between a pending transaction and a posted transaction lies in their status:

  • Pending transaction: A temporary hold placed on your account that has not yet been finalized. It reflects the authorization of the charge but not the actual completion.
  • Posted transaction: A finalized transaction that has been processed by the merchant and your bank. It officially appears in your account history, and the funds or credit have been permanently adjusted.

Pending transactions can change (i.e. cancellation or alteration in amount), while posted transactions are permanent and reflect the final amount charged.

Does a pending transaction mean it went through?

Not necessarily. A pending transaction means that the merchant has authorized the charge but hasn’t completed it. In some cases, pending transactions may not go through if the merchant cancels the order, fails to finalize the payment, or adjusts the amount. Until the final transaction is posted, it’s possible that the charge could change or even disappear.

Do pending transactions still take money out?

Pending transactions don’t officially withdraw money from your account, but they affect your available balance. The funds associated with the pending charge are “reserved,” so they aren’t available for other transactions. Once the transaction is posted, the amount is fully deducted from your account.

How long do pending transactions take?

Typically, pending transactions take one to three business days to process. This timeframe varies depending on the type of transaction and the merchant’s processing times.

For example, debit card transactions at a retail store may post the next day, while hotel and car rental holds may take a few days to clear — particularly if there’s a delay in finalizing the amount due.

GIVE US A RING

CALL COUNTRY BANK FOR LOCAL SERVICE

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Call Your Banker

Call Us at 800-322-8233 for personal, local service. We’re available Monday-Friday from 8AM to 6PM and on Saturdays from 9AM to 2PM. If you’re calling after hours, please leave a message and your call will be promptly returned during normal business hours.

CALL A BANKER
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Telephone Banking

Stay connected with our convenient, automated telephone banking service available 24/7! Dial 800-422-7132 to access automated account information whenever you need it.

CALL TELEPHONE BANKING
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Cancel Your Card

To cancel your Country Bank debit/ATM card during non-bank hours, report a lost or stolen ATM or debit card, or cancel a card because of fraud, please call 800-528-2273.

REPORT MISSING CARD

OUR MAILBOX IS OPEN

CONTACT US BY MAIL

Contact Country Bank or mail documents to: 

15 South Street, Suite C 

Ware, MA 01082-2003

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ORDER MORE CHECKS

Order or reorder your Country Bank checks at Deluxe.com. Choose from hundreds of designs and have them shipped straight to your home!

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